Shipping & Returns

All orders placed via this website will be managed by our distribution partner, CLF Distribution, on our behalf.  You will receive email confirmation letting you know when your order has been received, that the order is being processed and confirmation of when it has been shipped.

Which courier will deliver my order?

Your order must be placed before 10am for same day dispatch.

All orders are shipped using our preferred couriers; DPD, Fedex and the Royal Mail. The Royal Mail deliveries can take place between Monday and Saturday, whilst DPD typically deliver Monday to Friday.

DPD tracked orders
The new DPD app means you can set up your delivery preferences so you never miss a parcel delivery again.

The DPD app is free to download, easy to use and contains a host of useful features including additional delivery alerts, so you will always get the best possible delivery experience.


When will my order be despatched?
Orders placed before 10am on working days (Monday to Friday) will be processed and despatched by CLF Distribution the same day (excluding bank holidays).  All orders placed over the weekend will be despatched on the following Monday. Once the order has been despatched you will receive tracking information from the relevant courier. Please ensure that you have the order delivered to an address where someone is available to sign for the delivery.

When will I receive my order?
The majority of our UK orders are delivered within 48 hours of the order being despatched, although some consignments may take a little longer. All EU deliveries generally take 3-7 days from time of despatch, but this again may take longer depending on the destination.

How much does delivery cost within GB?

GB Free Shipping on orders over £35

£35.00 and up


DPD Tracked

0.0 kg - 25.0 kg


Royal Mail Tracked

0.0 kg - 8 kg


Channel Islands

Guernsey, Jersey

Royal Mail Tracked

0 kg – 8 kg


FedEx Standard Delivery 2-3 days

0 kg – 10 kg


FedEx Standard Delivery 2-3 days

10.01 kg – 15 Kg


FedEx Standard Delivery 2-3 days

15.01 Kg – 20 Kg



Isle of Man / Northern Ireland

Royal Mail Tracked

0 kg – 8 kg


FedEx Standard Delivery 2-3 days

0 kg – 10 kg


FedEx Standard Delivery 2-3 days

10.01 kg – 15 Kg


FedEx Standard Delivery 2-3 days

15.01 Kg – 20 Kg


Orders shipped outside of the UK may be subject to import duties and taxes. Please note that the customer will be responsible for any costs incurred.

If the customer does not pay the import duty/tax on time, the customers shipping fee will not be refunded when the order is returned. 

Returns Procedure:

We hope you are pleased with your purchase of products. If you are not satisfied with the goods supplied and wish to return any items bought from us then we will be happy to make a refund, as long as the product is unopened and in its original condition.

Please let us know, in writing, the reason for the return and any returns should be made within a reasonable time (please try and return goods within 14 days).

If you wish to change or cancel your order then you should notify our distribution partner, CLF Distribution, of your intentions.

For both changes to your order or returns address / instructions, please contact us via our contact us page or email:

Following receipt of the goods by us we will be happy to accommodate changes where possible or you will receive a full refund, less any return delivery and/or collection charges, within 30 days of giving us your notice to change or cancel.


Import VAT of 20% is automatically added to orders for all European based customers. The checkout procedure is explained below:

Your cart / basket - The price displayed at cart stage is UK based pricing.

Checkout > Shipping - The next stage “Shipping” is where you add shipping address and it then adds the carriage cost based on weight and shipping zone.

Checkout > Payment - At the payment stage import VAT for European based customers is added.